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CUSTOMER CARE

Hello!

We are based in Singapore, and we ship internationally. Prices are reflected in USD during checkout, and this is will be the currency that you will be billed in. The exchange rate at which you will be charged, will be determined by your bank or paypal.

Please kindly take the time to read through the info in our customer care as placing an order with us determines that you agree with by our terms of usage. 

If you have any questions that you are unable to get an answer to in our customer care section, we will be right here to assist you.

Simply drop us an email at coexist@wandererwanderer.com

International Shipping

FREE worldwide shipping on all orders USD$85 and above

OR

Just flat $6.90 on all orders. 

 

Standard Worldwide Shipping (International Air Mail With Tracking)

Country Stipulated Delivery Time
Malaysia/Brunei 4-6 Days
Asia 6-12 Days
Australia 10-16 Days
New Zealand 8-10 Days
Western Europe 8-18 Days
USA Up To 21 Days
Canada
Up To 8 Days via express shipping

 

*Canada - at this point we only offer express courier shipping, as international air mail is not efficient or reliable. 

Flat Express Shipping Rates

East/SE Asia - $20

Australia/NZ - $29

Europe & Middle East - $32

US, Canada and South America - $35

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As a signature is required for delivery, please make sure your shipping address has someone around on weekday's business hours. 

Stipulated delivery time indicates the time frame after we have shipped orders out, and not from the time the order was placed.

After your payment has been verified, it will take up to 3 business days to process your order for shipping. You will receive a shipping confirmation email once your order has been shipped out, that includes your tracking details.

If your order contains a backorder item, it will be shipped out in the item's indicated date.

We currently use SingPost registered air mail for all overseas parcels. All parcels will come with their own tracking number. It will be delivered to you via your country's national postal service. This service is the equivalent of you having a parcel shipped internationally at your post office, with the added reliability enhancement of tracking. 

Please note that the delivery timeframe are a guideline. Extended shipping time could occur depending on your country's customs, local post office, and whether your address is in a rural area.

As such, Wanderer Wanderer does not guarantee delivery dates and will not take responsibility for delivery dates longer than the stipulated timeframes.

Although there is tracking provided, it is a limited service that provides limited updates.

Once it has left our shipping country, the exact delivery time depends on individual country's customs and postal service's system efficiency level, to get the status updated and parcel delivered to you. We are unable to ascertain delivery timing because of this.
A signature is required to receive this parcel. 

In the event that your parcel has not arrive to your stated delivery address within 20 days from the date of your order being shipped, please contact the post office that is in charge of your address as soon as you can, with your tracking number. Otherwise, the parcel might be returned to us after a period of non-collection. Shipping charge to have it reshipped will depend on items.

We choose registered air mail as our current international shipping option as it allows us to bring low priced shipping to you. It is rather reliable as it comes with tracking, and requires a signature to receive the parcel. But as mentioned above, delivery delays do happen and we are not able to advise on where your parcel is, or when specifically you can expect it to arrive, due to the nature of air mail service. This service is the equivalent to you shipping a parcel internationally at your local post office.  

If you need assistance with your parcel, please drop us an email, with your order ID (eg. WWS0001) to harvest@wandererwanderer.com. 

 

Import Duties And Taxes

Depending on your country, your order may be subjected to import duties and taxes which are requested by your customs when the delivery reaches that destination. 

We urge you to find out about your country's specific import duties and rates prior to placing an order.

The customer is wholly responsible for any duties and taxes required to be paid, if requested by the specific destination country's customs or postal service. The customer will be deemed to have known about this upon placing an order.

Wanderer Wanderer will not be responsible for the payment of any of the above-mentioned duties, in any way. 

 

 

Local Shipping (Singapore)

 

FREE SingPost registered mail shipping on all orders USD$35 and above

OR

Just flat $1.90 on all orders. 

Occasionally, we might upgrade your orders to be shipped via courier if the package is bulky or heavy. 

All our shipping comes with tracking to give you a peace of mind.

 

Delivery Options For Orders Within Singapore

  • Delivery Service Cost Delivery Time Tracking 
    SingPost Registered Mail Free on $35 and above
    or just $1.90 flat. 
    Up To 4 Business Days Yes

     
    Friendly note: Stipulated delivery time indicates the time frame after we have shipped orders out, and not from the time the order was placed.
    After your payment has been verified, it will take up to 2 business days to process your order for shipping. You will be notified via email once your order has been shipped out.

  • If you require assistance with your parcel, please drop us an email, with your order ID (eg. WWS0001) to harvest@wandererwanderer.com

     

    Account Creation

    Having an account with us will offer you many benefits. When you shop at Wanderer Wanderer, you will save time at checkout by logging into your account with your prefilled mailing address. You can also easily track your order statuses and information regarding your purchases.

    Here's how you create an account with us.

    1. – Click HERE > Provide basic information (i.e Name, Email, Password) > CREATE

    2. – Receive a customer account activation email > Click on link in email to activate your account > Activate account on website

    3. – Receive a customer account confirmation email

    4. – When you are logged in to your account > View addresses > Add new address

    Your information will be saved in our system and utilized to enhance your shopping experience.

    Note: No information will be divulged to third parties.

     

    Payment Options

     

    We utilize paypal’s secured platform to facilitate payment transactions. This means that all payment will be debited once order has been placed.

    Paypal accepts debit/credit cards via Visa, MasterCard, Discover and American Express. You can also utilize your paypal funds. 

    You do not require to have a paypal account to make payment. You can do so via 'Guest Checkout' and proceed with payment using your debit/credit card. 

    Merchant reflected in your bank’s statement will be ‘Wanderer Wanderer’

     

    Placing An Order

    To place an order, simply follow these easy steps towards check-out:

    First, select the item you would like to purchase, and if you want more than 1 piece, you can click “Alter the quantity”. Next, add the item(s) to bag.

    From the top of the screen, options “Continue Shopping” and “Shopping Bag” will pop up after you add your item(s) to cart.
    If you’re ready to proceed with check-out, click on “Shopping Bag” OR click on the Cart at the top right hand-side of the site.

    At this juncture, you can add a note to your order if you have any special requests.

    Don’t forget to click agree to our T&C (go for a quick read here) and then, click Checkout.

    If you have an account with us, simply click “Log in” below the “Email” box.
    As such, all your details will be automatically filled up, allowing for a quicker check-out process.

    If you do not have an account with us, you will be required to fill in required details like email address and personal particulars.

    Then, at the bottom of the page, simply click on “Save my info for faster check-out” the next time round.

    When you’re done, click Continue and on the next page, choose your shipping option and billing/payment mode.
    Finished? Click “Place my order” and there you go – all good to go.

    Alternatively, you can also directly check-out with paypal, making your payment by credit/debit card or utilizing your paypal funds on the paypal website.

    Note: Creating an account is optional. However, having an account with us facilitates a more efficient order and checkout process in future,
    and allows you to easily log in and track your order status and information.

     

    Order Status

    If you have an account with us, you may log in using your registered email and click on the respective order number to view its status.

    The order status will reflect either “pending” or “fulfilled”. If it states 'pending', your order is being processed.
    If it states 'fulfilled', your order has been shipped out and a delivery tracking number will be made available to you (except for shipping via normal mail for Singaporean addresses).

    In the event that the items in the same order are shipped separately, you will be notified in your shipping confirmation email each time the specific items are being shipped out.
    Hence, you will be informed as to what is expected with each separate parcel that is received by you.

     

    Adding Item To An Existing Order

    If you wish to add additional items(s) to an existing order that has not been shipped, you can place a new order for it as per normal, 
    making sure also to contact us right after so we can ensure it is shipped out together with your previous order (only if the timeframe allows, and your first order has not been processed by our logistic folks). 
    We will be glad to refund the shipping fee on this new additional order if they are shipped together. 

    Send us an email at: harvest@wandererwanderer.com

    And of course, please provide us with a reference to both your new and previous order number so we can assist you efficiently.

     

    To Make Changes To Your Order

    If you need to make any amendments to your order, such as changing an item, or updating of shipping address,
    please email us right away at harvest@wandererwanderer.com.

    Please do so within 1 hour of payment - especially if your order consists of all in-stock items.

    This is because once we have processed and shipped your order(s), we will be unable to make any changes.

    By default, any cancellation of orderwill be paid back in terms of store credit with a validity of 4 weeks. 

    For a monetary refund before your order has been shipped, we will charge an admin fee of 10% on your order to assist in our admin and inventory changes.

     

    Exchange And Returns

    We pride ourselves in making every reasonable effort to ensure every piece of Wanderer Wanderer’s collection is thoroughly checked,
    rendered free of noticeable defects and packed well, before shipping them out to you.

     

    International Orders

    At this point in time, we generally do not entertain item exchange or returns for international orders, unless due to the following: 

    1) Incorrect item received from what was stated in order placed

    In the above cases, we will offer to send a new replacement piece, and/or offer to reimburse the cost of shipping to get the item returned.

    If the customer is requesting for a refund which is acceded by us, we cannot be responsible for shipping cost incurred for the item to be returned, or for any import duties/taxes incurred in your country for receiving the item. For refunds of duties/taxes on the returned item, this has to be applied for by the customer to their own customs. 

    If you have an issue with your order that  email us at harvest@wandererwanderer.com with your order ID (eg. WWS0001) and we will review your case and advise you on the next step. We seek to help you but note that your order will be bounded by our terms.

     

    Local Orders

    For item exchange or returns – contact us via email within 3 working days once you have received your order.

    Also, item to be returned/exchange must be shipped out within 3 working days from our email acknowledgement. Postage both to and fro will not be reimbursed - and must be borne by you.

    To ensure item gets to us safely, we advice choosing registered mail when sending the items to back to us. 

    However, if it was our honest mistake – be it sending a wrong item or in the case of a missing item, please email us your order number with the issue you experienced.
    In this case, postage and associated costs will be taken care of by us. 

    All sale items are final and cannot be exchanged or returned (unless an original defect is encountered and proof is shown).

     

    Privacy Policy

    Wanderer wanderer is committed to the privacy rights of our customers at the Wanderer wanderer web site at www.wandererwanderer.com.

    While shopping at our Website, we will require customers to provide personal particulars and information, which may include name, address, phone number, email address,
    billing information, credit card number, and other information.
    As such, we will ensure that information is gathered solely for our site’s administration and management purposes.

    Information collected will be used to provide and maintain the website and is used at Wanderer wanderer's discretion. This Information may also be used
    to contact you to gather valuable feedback on the services provided, and to send information regarding Wanderer Wanderer’s activities such as promotions and events. 
    Your Personal Information will not be distributed to external parties.

    Wanderer wanderer may also email information regarding website updates, newsletters, advertisements, and others. 
    You will have the autonomy to unsubscribe to any mailings by clicking on an "unsubscribe" hyperlink included in mentioned promotional emails. 

     

    Terms Of Use

    Your usage of this site constitutes your agreement to follow and be bound by Wanderer Wanderer's Terms of Use, and by all information stated on this website.

    All images, graphics, and intellectual property of Wanderer Wanderer are not to be replicated in any manner.